Shipping Methods and Costs

Shipping costs are calculated based on the weight, dimensions of the package, and delivery location. The available shipping methods and associated costs will be displayed at checkout.

Processing Time

Orders are typically processed within 3-10 business days. Please note that processing times may be longer during peak periods or if we need to verify payment details. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Times

• Luxembourg: 2-3 business days
• Belgium, Netherlands, Germany, and France: 3-7 business days
• United States: 5-20 business days

Please note that these shipping times are estimates and actual delivery times may vary. We have no control over how long packages may take with border controls or customs processing.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website. If you encounter any issues with tracking your order, please contact us for assistance.

International Shipping

We offer expedited international shipping to select countries. International orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer. Delivery times for international orders may vary and can be longer due to customs processing and border controls.

Shipping Address

Please ensure that your shipping address is correct and complete before finalizing your order. We are not responsible for delays or issues resulting from incorrect or incomplete address information. If you need to make changes to your shipping address, contact us as soon as possible.

Lost or Stolen Packages

If your package is lost or stolen, please contact us immediately. We will work with the carrier to investigate the issue and determine the next steps. We are not liable for lost or stolen packages once they have been confirmed as delivered by the carrier.

Delivery Issues:

If you experience any issues with delivery, such as missing items or damage, please contact us within 48 hours of receiving your package. We will work with you to resolve the issue as quickly as possible.

Please keep all packaging materials that were shipped with the product. Take pictures of how the package looks upon arrival and retain all materials until the case with the shipping carrier is closed. If the packaging materials are discarded, we may not be able to offer a complete exchange of the damaged item, and the customer will need to cover a small portion of the cost due to this oversight.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns and Exchanges Policy. Note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Contact Us

If you have any questions or concerns about shipping, please reach out to us at hello@giftshop.lu. We are here to help and ensure your shopping experience is as smooth as possible.